FAQ 2017-12-13T09:53:57+00:00

Answers to frequently asked questions….

You’re on the FAQ page for a reason, hopefully we can answer that reason, if not please don’t hesitate in contacting us!

How long will I have to wait for my new business Broadband? 2017-12-21T09:07:10+00:00

It normally takes a couple of weeks for a new Broadband to be connected but in many cases this can be expedited to a few days by our dedicated provisioning team.

My business relies upon my Broadband what if my circuit goes down? 2017-12-21T09:06:52+00:00

We provide you with the peace of mind that our network has been built and maintained to deal with any circumstances. Should the worse happen and you lose connection our business care maintenance plan ensures your circuit is prioritized to restore service as soon as possible. In the meantime, all incoming calls can be diverted to any landline or mobile number to maintain communication with your customers. The divert can be set up to be active automatically the circuit fails or immediately after you contact the service desk.

What are the Benefits of Cyber Essentials certification? 2017-12-21T09:05:16+00:00

According to the UK government the Cyber Essentials scheme provides five security controls that could prevent 4 out of 5 cyber attacks.

Achieving Cyber Essentials certification will help to address the compliance requirements of the EU General Data Protection Regulation GDPR.

Properly implemented cyber security drives business efficiency throughout the organisation, saving money and improving productivity.

What is Cyber Essentials? 2017-12-21T09:05:00+00:00

The Cyber Essentials scheme is a world-leading scheme for companies of all sizes to help demonstrate to customers and other stakeholders that the most important basic cyber security controls have been implemented.

The Cyber Essentials certification process begins with a vulnerability scan to assess the network.

We at Eastern Voice and Data can assist you in achieving certification. All Gov. and NHS procurement depts. now assist in this minimum level of network security from any company they do business with. But it makes sound business sense to promote your companies’ commitment to network security.

How do I protect my network? 2017-12-21T09:04:42+00:00

The Cyber Essentials scheme was developed by the UK government to help businesses deal with the business-critical issues of cyber security and cyber resilience. The scheme provides a set of five key controls that organisations can implement to achieve a level of cyber security.

Do I need cybersecurity? 2017-12-21T09:04:14+00:00

Yes, never think you are unlikely to be attacked. Cyber criminals are indiscriminate they don’t just target large companies with their Malware, Ransomware, Viruses, Trojans, Spyware or Worms. Any vulnerable computer network their internet borne pieces of software come across is automatically attacked and infected.

Will I save money? 2017-12-21T09:02:42+00:00

Yes and you will know how much your telephone bill will be each month in future with our guaranteed fixed price call plan.

I only need 3 telephones is a hosted VoIP system for me? 2017-12-21T09:02:26+00:00

A hosted VoIP system would be ideal, using the inbuilt features you can choose to receive calls on your office telephones, your mobiles or anywhere you are working so you never need miss a call.

What is the call quality like? 2017-12-21T09:02:08+00:00

We provide services exclusively to businesses, which means the network isn’t crowded with heavy consumer traffic and we’re able to optimise the service provided to you.

Why have a Hosted VoIP system? 2017-12-21T09:01:47+00:00
  1. Save money
  2. No capital outlay.
  3. Free calls.
  4. Ability to manage your own calls and facilities.
  5. Great voice quality.
  6. Make changes, moves and additions instantly.
  7. Lets your staff work flexibly from wherever they want.
  8. Disaster recovery/business continuity as standard.
  9. No PBX maintenance costs.
What is cybersecurity? 2017-12-21T09:05:35+00:00

Cybersecurity is the process to protect your data, networks and computer systems from a cyber attack.

What are the benefits of a business grade Broadband? 2017-12-21T09:06:35+00:00

With more and more applications moving from customer premises and into the cloud, it’s essential you can connect your business and workforce reliably and at high speeds. Your Broadband will not be competing for bandwidth with other users, you have a guaranteed bandwidth ensuring crystal clear speech and trouble free data connections.

Our business Broadband is designed for the business market. Our services includes Fibre Broadband, Converged Broadband and Assured Broadband dedicated to our voice services.