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Gold Partner

Eastern Voice and Data was one of the first East Anglian Telecoms Co. to install a Hosted Telephone System.

Our knowledge and expertise gained over the years enables us to deliver a system that integrates seamlessly with your business resulting in the implementation of the right communications solution while delivering real value for money.

Our commitment to you

Our technical team alone has in excess of 178 years experience. As technology changes rapidly, we keep up to date with monthly training.

From our Head Office in Norwich we cover the whole of the UK. We have strong direct relationships with the likes of Panasonic, Excel, Gamma and Samsung – cutting-edge global technology companies.

Our aim is to offer the best, most cost effective solutions for our clients – that’s what we do best and have done for years. That’s why we are trusted to deliver for the likes of the Police, Fire, MoD, Hospitals, GP Practices, Universities, Schools, Charities, Hotels and restaurants, PLCs and businesses of all types and sizes throughout the country.

Whatever your problem, whatever you need – call us for your free consultation, we’ll do our best to help. 01603 743388

The benefits of Hosted phone systems

voip telephonePolycom telephonecall centre workers using headsets

Ideal for home and flexible working

Get new features immediately

Save money, work smarter

Multi-site deployment – only one system to buy

One supplier makes your life easier

A Few Recent projects….

Norfolk Medical Practice

Three centre medical practice upgrades for the 21st century

East Norfolk Medical Practice operates from three locations around Great Yarmouth, Norfolk, with over 100 telephone users supporting over 26,000 patients across the group. As ever, the first point of contact for most patients was by telephone.

The Problem

The practice needed to update their outdated legacy telephony solution, as they had different equipment at the various locations and there was an issue of communication between the sites. The growth of the practice had also placed a strain on both patients and staff, especially during busy periods when callers received an engaged signal all too often.

The Solution

Eastern proposed a wholly cloud based solution allowing all of the functionality to be the same across all of the sites. This meant that staff could ‘hotdesk’ and work wherever demand took them.

Eastern provided cloud call queuing that allowed callers to be answered in sequence. This took the lottery out of patients having to redial in order to try and get through, as they were told precisely where they were in the queue and their expected answer time. This reduced stress for both patients and staff.

The new system enabled managers to monitor call rates and during periods of high demand, more staff could be diverted to answer calls, across all of the sites, thereby enhancing the patient experience.

Call recording was provided as a cloud based service as part of the package.

By moving the telephony to a fully cloud based solution this provided the practice with a single platform that effectively managed itself. A huge legacy of old telephony services accumulated over many years was swept away resulting in a streamlined and efficient service fit for 21st century healthcare.

One Happy Client

“I would wholeheartedly recommend Eastern Voice & Data. They provided a great solution to address our issues, undertook a complex installation with minimal disruption and they provide us with reliable and friendly advice and assistance when required”.

Jason Pendle – IT Lead East Norfolk Medical Practice

Multi Site Manufacturing Business

Lamberts is a well established family company which has been running since 1963 and strives to maintain the best traditions of personal service, in a modern environment. The business offers an extensive range of products to the manufacturing, agriculture and food production sectors.

The Problem

With 45 users spread over two sites, they needed a feature-rich telephony system that catered for both offices. With a head office in Norwich and sales office in Peterborough, the solution needed to be easy to deploy with limited interruption to their everyday work routine.

Lamberts was using an old on premises based legacy system (BT Meridian) operating on telephony cabling and ISDN connections. The system did not allow easy contact between the two offices, this was a particular issue for them as clear and easy communication was vital to keep track of orders and operate efficiently.

They also needed call reporting as there was no way of tracking calls which was vital to keeping orders under control, and the management team also needed to understand the call volumes to ensure adequate resource was in place.

The Solution

Eastern Voice and Data was shortlisted, and as the only provider offering cloud telephony as a solution, they addressed the above challenges.

One Happy Client

“Having had our previous antiquated telephone system for what felt like decades, understandably we were apprehensive of the potential upheaval a new system would throw up. But we needn’t have worried. From the very first meeting with Russell and his team, their knowledge and empathy of our concerns and situation gave us complete reassurance of a smooth transition, and it was just that. Cabling was installed so unobtrusively, many didn’t even realise it had been done. All staff were given one to one training on the handsets, and when we finally went live, it went completely as planned.

“I can’t recommend Eastern Voice & Data highly enough. They have provided a first class product, invaluable ongoing support and made the whole transfer process painless and weirdly- rather fun!”

Managing Director, Lamberts (Norwich) Limited

City Medical Centre

Bacon Road Medical Centre is fairly typical suburban surgery located close to the Norfolk and Norwich University Hospital. It is a general practice partnership employing Nurses and Health Care Assistants, where the nurses provide general care and specialise in chronic disease management. The surgery premises consist of eight consulting rooms and was purpose built in the 1990s and is very busy.

Patient care is of paramount importance and yet the first point of contact was predominately over the telephone and their system was not coping well.

The Problem

The practice was using analogue telephone lines and out of date cabling which provided an unstable platform, making it very difficult to manage calls during peak times. Patients would often get frustrated when hearing an engaged tone which meant they would have to constantly redial as there was no option to leave a voicemail message. Callers could not easily be identified meaning that it was difficult to verify patients and call them back.

The system wouldn’t allow calls to be transferred outside of standard practice hours, which was not great for patient experience and created unnecessary stress for both patients and the staff. Additionally there was no functionality available to track the number of calls or understand the practice’s busiest periods.

Ultimately there wasn’t the capacity to cope with peak calls and there was no way of understanding the number of abandoned calls as a direct result of the old telephony equipment.

Their system needed updating and from a security perspective, secure UK based data centre storage was crucial to them.

The Solution

Eastern Voice and Data designed and installed a new system, using the latest digital technology and liaised with the Surgery’s IT support to ensure there was no NHS Information Government breach.

They provided a solution that offered more features but wouldn’t threaten their Strict Security Polices, and all within a specific budget and with the minimum of disruption so there was no interruption of service.

Callers are now held in a queue, the surgery can monitor call numbers, and everything just works, leaving the surgery to get on with what it does best.

One Happy Client

“Patients no longer get the engaged tone so they know their call will be picked up, this creates less stress for our patients and staff. It has been great to hear the positive feedback especially around the call quality which made a huge difference to many of our patients. We now have visibility of the medical centres busiest periods and can arrange extra staff to cover the phones, so we are able to proactively manage our calls”

Practice Manager, Bacon Road Medical Centre

What our customers say….

We pride ourselves in offering the best possible service, friendly and helpful, but don’t just take our word for it…..

“The recent installation went very smoothly from first contact to end of work. EVD were a pleasure to deal with at all stages and were able to meet a tight deadline.

We had been let down by another company and this was our first experience with EVD. It was so refreshing to have questions answered and data provided almost instantly. The engineers who came were professional and polite.

The data sockets that were installed matched the plug sockets already in situ without me asking – not that important a detail but it was a nice touch and shows EVD’s attention to detail.

I just wish all my other contractors were of this standard.”

Angela Bates, Hamelin Brands Ltd.

“Eastern Voice and Data was able to resolve Comms issues that beat other companies during our relocation. Their engineering department’s knowledge and experience is second to none. I would have no hesitation in recommending them.”

David Stoddart - Managing Director, TML

“We are a multi-academy Trust in Norfolk with 8 schools within our portfolio. We started to work with Eastern Voice and Data 2 years ago and they are great to work with. They are very professional and knowledgeable. They are also very competitive in terms of pricing. Would definitely recommend to anyone.”

Jonathan Lumb, Academy Trust Norfolk

“We have worked with EVD for a few years and have benefitted greatly from their knowledge and attitude. We were let down by another supplier and EVD did all they could to resolve the issue. We have a number of services with them and have also undertaken big telecoms projects, and they have always provided superb service at all points.”

Paul Chase - Finance Director, Duffields

Can We Help

Call 01603 743388 or send an email

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